GENERAL INSTRUCTIONS
COMMUNICATION WITH CASE PROCESSING ASSISTANT
Initial appointment (30-mins): After signing up with RightWay Canada, you will have an appointment with your case processing assistant who will explain the application process and provide you with instructions on how to use the online client portal in order to securely share information with us.
Follow-Up appointment(s) (15-mins) –In the process of completing your application through the RightWay Canada portal, you can always book a follow-up appointment(s) with your case processing assistant to discuss any questions or concerns you might have.
Final Appointment (15-mins) –After providing all the required information through the RightWay Canada online client portal and making the payment for government application fees, you will have an option to book a joint final appointment with our client relationship manager and your case processing assistant, if you still have questions before the application submission.
COMMUNICATION METHODS
There are four communication methods available for your convenience: online/phone follow-up, email/message communication.
Kindly note that you will receive a response to an email/message communication within 1 business day during the office hours. If your inquiry includes a document review, it may take up to 5 business days depending on the complexity.
For administrative and general questions (invoices, receipts, agreements, courier services, office directions, etc.), you may contact us via email at info@rightwaycanada.com or call us at 647-494-7977. Our office hours are Mon-Fri 9AM-5:30PM and Sat 10AM-2PM. Kindly note that any case specific information cannot be provided in this case.
DOCUMENT DROP-OFF
If you need any assistance with scanning/printing or validation of some original documents, feel free to contact our office to schedule a document drop-off.
Kindly contact our office at least 1 day in advance during our business hours at 647-494-7977 or via email at info@rightwaycanada.com.
PRIVACY AND CONFIDENTALITY
We act in our clients’ best interests. Information provided via emails/messages or during consultations/follow-up meetings is private and confidential.
As to the information provided through the online questionnaires and document checklist, it will be shared with IRCC only after finalizing the application.
SHARING FILES WITH RIGHTWAY CANADA
Clients share files with RightWay Canada using our online client portal.
For security purposes and in order to keep your files organized, DO NOT use any other file sharing methods (Email, messages, Google Drive, etc.).
"SAVE FOR LATER" AND "COMPLETE" BUTTONS
“Save for Later” button is located at the bottom of each page. It allows applicants to save their answers and complete the questionnaires and spreadsheets at a later time. Please make sure to click on this button prior to ending the session otherwise the information provided in the last session will be lost.
After finalizing each questionnaire or spreadsheet, you need to click on the “Complete” button. If everything is correct, your case processing assistant will approve your submission. If any changes are required, they will leave a comment on a particular form(s), doc(s), and/or spreadsheet(s) giving you detailed instructions on what needs to be changed or added.
PROCESSING TIME BEFORE SUBMISSION
Processing time fully depends on how fast you can complete online questionnaires, spreadsheets and provide all documents required as per your personalized document checklist.
While we understand that some clients are submitting documents slower than others, please keep in mind that your retainer agreement is terminated upon expiration in accordance with Section 12.3 of your agreement regardless of your application submission. Therefore, we kindly ask you not to delay the process without any valid reason to avoid termination or additional administrative fees.
GOVERNMENT APPLICATION FEE
To view the government fees, please refer to IRCC’s website here.
On top of the application fee, you may also need to pay for biometrics, if you have not given your biometrics in the last 10 years. Biometrics fee is $85 (CAD) per person. Maximum fee for a family of 2 or more people applying at the same time and place is $170 (CAD).
PROCESSING TIME AFTER SUBMISSION
Please allow 3-5 business days to submit your application to IRCC once you finalize all steps in your online client portal. Once immigration consultant submits your application, you will receive a notification from your case processing assistant.
Your online portal will be disabled upon submission. However, you will continue to receive status updates (within 1 business day) and an opportunity to upload additional documents, if required.
To check IRCC’s processing times, please refer to their website here.
ADDITIONAL SERVICES
If you decide to retain our services for two separate applications, you will be eligible for additional 15% discount on the second package. Same discount is applicable for all returning clients.
Moreover, if you have retained us for one of our full representation packages, and now require assistance with your status extension or restoration application, you will be eligible for a 50% discount.
